Sales Policy
Effective Date: March 12, 2025
At SILVERSORA, we are committed to providing high-quality jewelry and an excellent shopping experience. This Sales Policy outlines the terms and conditions of purchasing products from our website https://silversora.xyz. By placing an order, you agree to the following terms.
1. Pricing & Payment
1.1. Pricing Policy
✔ All prices listed on SILVERSORA are in USD ($) and include applicable taxes unless stated otherwise.
✔ We reserve the right to update prices at any time without prior notice. However, once an order is confirmed, the price will not change.
✔ Prices may vary due to seasonal promotions, discounts, or limited-time offers.
1.2. Payment Methods
We accept secure payments via:
✔ Credit/Debit Cards (Visa, MasterCard, American Express, Discover)
✔ PayPal
✔ Apple Pay & Google Pay
✔ Other Secure Payment Gateways (as updated on our website)
All transactions are encrypted using SSL security protocols to protect your information.
2. Order Processing & Confirmation
✔ Order Confirmation: Once you place an order, you will receive an email confirmation with your order details. If you do not receive it, please check your spam folder or contact us.
✔ Processing Time: Orders are typically processed within 1-3 business days (excluding weekends and holidays).
✔ Order Modifications: You may request changes within 12 hours of placing an order. After that, orders cannot be modified or canceled.
3. Shipping & Delivery
✔ Shipping Locations: We ship worldwide to most countries.
✔ Estimated Delivery Times:
- Standard Shipping: 7-14 business days
- Express Shipping: 3-7 business days
- Delivery times may vary due to location, customs processing, or unforeseen delays.
✔ Shipping Fees: Calculated at checkout based on the destination and shipping method.
✔ Tracking Information: A tracking number will be provided once your order is shipped.
SILVERSORA is not responsible for delays caused by customs, natural disasters, or carrier issues.
4. Product Availability & Out of Stock Items
✔ While we strive to keep our inventory updated, some items may become unavailable due to high demand.
✔ If an item in your order is out of stock, we will:
- Notify you immediately and offer a replacement of equal value, OR
- Process a full refund for the unavailable item.
5. Promotions, Discounts & Coupons
✔ Discount codes must be applied at checkout and cannot be used retroactively.
✔ Only one coupon may be used per order unless stated otherwise.
✔ SILVERSORA reserves the right to cancel any promotion or discount at any time.
6. Return, Refund & Exchange Policy
✔ 30-Day Return & Refund Guarantee – Customers can return eligible products within 30 days of delivery.
✔ Exchanges Available – For defective or incorrect items, we offer free replacements.
✔ Customers are responsible for return shipping costs, except in cases where SILVERSORA is at fault.
👉 See our Refund and Return Policy for full details.
7. Order Cancellations
✔ Before Shipping: You may cancel an order within 12 hours of purchase for a full refund.
✔ After Shipping: Orders cannot be canceled once they have been dispatched. However, you may return the item after receiving it.
8. Warranty & Quality Guarantee
✔ Authenticity Guarantee: All SILVERSORA jewelry is crafted from genuine 925 sterling silver and other premium materials.
✔ Product Warranty: We provide a 6-month warranty covering material defects and craftsmanship.
✔ Warranty Exclusions: The warranty does not cover normal wear and tear, accidental damage, or improper care.
For warranty claims, please contact contact@silversora.xyz with proof of purchase.
9. Customer Support
For any sales-related inquiries, please reach out to us:
📍 Address: 3217 Hurry Street, Virginia, Roanoke, United States
📞 Phone: +1 (540) 346-5534
📧 Email: contact@silversora.xyz
🌐 Website: https://silversora.xyz