Delivery Policy

Effective Date: March 12, 2025

At SILVERSORA, we strive to provide a seamless and reliable delivery service for all our jewelry products. This Delivery Policy outlines the shipping methods, estimated delivery times, shipping costs, and important terms related to the delivery process.

By placing an order on https://silversora.xyz, you agree to the following terms.

1. Shipping Locations

✔ We offer worldwide shipping to most countries.
✔ Some locations may have limited shipping options due to carrier restrictions.
✔ If we are unable to deliver to your location, our customer service team will contact you for alternative arrangements or a refund.

2. Shipping Methods & Estimated Delivery Times

We offer Standard and Express shipping options to accommodate your needs.

✔ Processing Time: Orders are processed within 1-3 business days (excluding weekends & holidays).
✔ Tracking Number: Provided via email once your order is shipped.
✔ Possible Delays: Delivery times may be affected by customs clearance, local holidays, weather conditions, or carrier delays beyond our control.

3. Shipping Fees & Free Shipping Eligibility

✔ Shipping fees are calculated at checkout based on your destination and selected shipping method.
✔ We offer free shipping on orders over $100 USD (for selected regions).
✔ Any applicable customs duties, import taxes, or fees are the customer’s responsibility and may vary by country.

4. Order Tracking & Notifications

✔ You will receive an order confirmation email upon placing your order.
✔ A shipping confirmation email with tracking details will be sent once your package is dispatched.
✔ You can track your shipment directly via the carrier’s website or through the Order Tracking Page on https://silversora.xyz.

5. Undeliverable Packages & Address Issues

To ensure successful delivery, please provide accurate and complete shipping information.

🚨 If a package is undeliverable due to:

• Incorrect or incomplete address
• Unclaimed package at the local post office
• Failed delivery attempts

👉 The package may be returned to us, and customers will be responsible for reshipping fees or order cancellation fees (excluding original shipping costs).

6. Lost, Stolen, or Damaged Packages

✔ Lost Packages: If your package is not delivered within 30 business days, contact us at contact@silversora.xyz for assistance.
✔ Stolen Packages: SILVERSORA is not responsible for stolen packages after delivery confirmation. Please check with your local courier.
✔ Damaged Items: If your order arrives damaged, contact us within 48 hours of delivery with photos for a replacement or refund.

7. International Shipping & Customs

✔ Customs Clearance: International shipments may be subject to customs clearance delays.
✔ Duties & Taxes: Any applicable import taxes or duties are the customer’s responsibility. We recommend checking with your local customs office for details.
✔ Restricted Countries: Due to legal and logistical reasons, we may not ship to certain countries. If your order is affected, we will notify you immediately.

8. Contact Us

For any delivery-related inquiries, feel free to contact us:

📍 Address: 3217 Hurry Street, Virginia, Roanoke, United States
📞 Phone: +1 (540) 346-5534
📧 Email: contact@silversora.xyz
🌐 Website: https://silversora.xyz